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  1. Road Safety
  2. Traffic Survey and Evaluation
  3. Transportation Provider Management/Service Evaluation

Transportation Provider Management/Service Evaluation


  • Overview of Transportation Provider Management/Service Evaluation
    • Purpose
      • (Public transportation) To prepare the legal grounds for supporting and promoting public transportation providers while ensuring sound financial operations and improvement of services of providers
      • (Chartered bus) To induce competition among chartered bus operators by evaluating their management performance and improvement of safety and service by rewarding great performance
  • Evaluation scope
    • Temporal scope
      • (Public transportation) Frequency of 2 years, 2 consecutive years before evaluation
      • (Chartered bus) Frequency of 1 year (January ~ June during the evaluation year), Management/Service field (July ~ December during the evaluation year)
      • On-site evaluation and user satisfaction survey are conducted during the evaluation year.
    • Spatial scope
      • All areas (nationwide) where public transportation providers and chartered bus operators are running their business
    • Subject
      • (Public transportation) Rail, city rail/subway, express bus (Ministry of Land, Infrastructure, and Transport) / intra-city bus, town bus, rural bus, passenger terminal(Local government)
      • Chartered bus: Voluntary basis for operators selected based on traffic safety evaluation index
  • Evaluation method
    • Area of evaluation, items, and weight are differentiated based on the characteristics of public transportation providers and chartered bus operators
    • Different methods such as document evaluation, visit, on-site survey, and satisfaction survey according to item and characteristics
    • Measuring evaluation for quantitative data and non-measuring evaluation for qualitative data
    • The degree of improvements required is considered if efforts and willingness to improve of the subject organization, among quantitative data, needed to be reflected
  • Use of results and expected effects
    • Rewarding Transportation Provider with great results
    • Providing priority when developing a new route or adjusting an existing one
    • Providing priority of financial support to facilitate public transportation